You are encouraged to carefully review the full text of our Information & Conditions. Payment of deposit and/or final payment are an acknowledgement of receipt of these information & conditions and constitutes acceptance of such as outlined.
Reservation & Deposit
Please complete and forward the Booking Form accompanied by a non-refundable deposit of $250 per person and a copy of your passport to Maxima Travel or your Travel Agent at the time of booking. Certain tours and arrangements will require a higher deposit. The exact amount will be advised at the time of booking.
Maxima Travel reserves the right to correct any errors in rates quoted or calculated, or any omissions made at any time during your booking. Any verbal quote given is an indication only of the final price and is subject to confirmation in writing.
Receipt of Deposit
Receipt of a deposit will be taken as an understanding by Maxima Travel that the customer has read and agreed to be bound by the terms and conditions.
Balance of Payment
The final balance of the travel arrangements is due at Maxima Travel no later than 80 days prior to the chosen tour departure date. Certain tours and arrangements will require an early balance due date. Available methods of payment are credit card, cheque, cash, direct deposit or money transfer. A 3% surcharge applies for certain tours if paid by credit card. Balance due date and methods of payment will be advised at the time of booking.
Air-inclusive Package Payment
In addition to paying the deposit amount, for air-inclusive packages, additional payment may be required for international flights before the final balance due date. Full air payment is required at the time of issuing the flight tickets. Any cancellation or changes to the flight schedule will result in airline penalties at your own expense.
Fees & Charges
All air-inclusive prices are based on group travel and any deviation from the set itinerary may incur additional airline ticket costs (Breakaway Fee). Arrangements such as transfers, accommodation, etc., outside the set group arrangements/dates are at an additional cost and are not covered by the Breakaway Fee.
Amendment & Booking Fees
If you vary your booking, other than by transferring your tour package, tour departure date or name transfers, an amendment fee of $50.00 applies.? Amendments made within 80 days or less before the tour date of departure will incur heavy penalties.
Transferring between tours (81 days or more) incurs a $100 per person administration fee. Transfer fees must be paid at the time of change.
Transferring between tours within 80 days or less of the tour departure date will be regarded as a cancellation.
Reissue of airline tickets - from $300 per person (other fees may apply).
Once a booking is confirmed, name transfers are not permitted as this will be regarded as a cancellation.
Cancellation by Customer
All cancellations must be made in writing to Maxima Travel and will be subject to the following cancellation charges from the date the written cancellation is received:
- More than 80 days prior to departure; loss of deposit plus any administration fees (visa, airline cancellation fees and any applicable amendment fees).
- Between 79-40 days prior to departure; 50% of land tour cost plus any administration fees (visa, airline cancellation fees and any applicable amendment fees).
- Between 39-20 days prior to departure; 75% of land tour cost plus any administration fees (visa, airline cancellation fees and any applicable amendment fees).
- 19 days or less prior to departure; 100% of total tour cost.
The land tour cost can be found in the brochure/on the website. Regrettably cancellation charges and fees cannot be waived. There can be no exceptions. No refund will be made for any unused portions of the holiday after the departure date.
Please note that employees of any overseas company or staff of Maxima Travel outside Canada are not authorized to give any guarantees or agreements to customers in respect of refunds or any other matters.
Cancellation by Maxima Travel
Maxima Travel reserves the right to cancel or vary a tour prior to departure due to insufficient numbers. In such an event alternative guaranteed travel dates will be offered. Should these options not be acceptable, Maxima Travel will refund the full price paid. If a tour is cancelled due to unforeseeable circumstances such as, but not restricted to, severe weather conditions or force majeure, Maxima Travel will refund all monies and any cancellation fees levied by airlines and other third parties. Unforeseeable circumstances such as force majeure, adverse weather, flight rescheduling, hotel overbooking and faults with transportation or road conditions may also have an effect on the tour itinerary after the commencement date. Any decision made in respect of tour services by independent operators to re-route or amend the itinerary due to any of the above or similar circumstances is at the discretion of the tour service provider and Maxima Travel shall not be liable for any claim arising from such events.
Refusal of Carriage
Maxima Travel retains the right to remove customers from our group for reasons that impact on the enjoyment or safety of other tour members, such as, but not limited to, the physical, medical or mental inability of customers to undertake the arrangements of the tour, unsocial or unruly behavior, or the carriage of prohibited substances and materials.
Hotel Descriptions, Maps & Pictures
Any hotel descriptions are based on current hotel guides provided by suppliers and contractual agreements. Any facilities described are subject to change at any time. Maps and photographs are included for general information only and may not necessarily reflect actual routings, location or services. Maxima Travel has made reasonable enquiries to verify that the descriptions and details are accurate but does not warrant that they are.
Travel Insurance
Maxima Travel strongly recommends that all customers be adequately covered by insurance for the duration of their travel arrangements. Maxima Travel cannot be made liable for any cost incurred by the customer on any tour if not adequately insured.
Health Requirements
All customers must possess physical and mental fitness well enough to travel and are required to familiarize themselves with any health requirements specific to the countries being visited. Customers with a pre-existing medical condition that affects their fitness to travel, or any medical/dietary requirements must advise Maxima Travel when booking their tour and may be required to provide written confirmation from their doctor that they are fit to travel. All customers should visit their doctor to confirm that they are physically able to undertake the day-to-day requirements of the tour. Should any ailments either exist at the time of booking, or arise before their departure from Canada, the customer must inform Maxima Travel of these in writing.
Baggage
The standard check-in baggage allowance for most airlines is limited to one piece and must not exceed 20 KG and carry-on baggage is limited to one piece and must not exceed 7 KG. Baggage allowance is subject to airline policies.
Travel Documents
A passport with a minimum of six months validity is required for customers travelling to all countries in our programme. Non-Canadian passport holders will incur additional fees. Visa costs are not included in tour packages unless otherwise explicitly stated. If passports are not received by Maxima Travel 60 days prior to departure, at the specified time the customer may be required to pay an urgent visa processing fee. Responsibility for documentation accuracy, passport validity and dispatch of documents rests with the customer. Maxima Travel accepts no responsibility for any failure in this respect.
Single Travelers
If travelling alone a single supplement surcharge will apply. Single supplement fees are also applicable for any rail or cruise components and cannot be waived.
Tipping
Tipping is expected element in the tourism industry today. Tipping can be pre-paid in Canadian dollars prior to your departure date. The amount payable for each tour is shown in the tour descriptions and Maxima Travel will advise the exact amount required per person at the time of booking. Tipping amounts are based on the tour itinerary and length and are subject to change.
Shopping
Maxima Travel and its employees are not qualified nor permitted to ensure or guarantee the quality or value of any goods purchased or the suitability of any retail outlets visited. In all cases the purchasing of goods and the use of a credit card for those transactions is entirely at the customer's own risk and at all times the customer must use their own discretion.
Responsibility
Maxima Travel acts as a co-ordinator for all persons taking these tours in the making of all arrangements for transportation, sightseeing and hotel accommodation.
Maxima Travel does not own, manage, control or operate any transportation vehicle, any hotel or restaurant or any other supplier of services. All coupons, receipts and tickets are issued subject to the terms and conditions specified by the supplier and all services are subject to the laws of the country where the services are provided. Maxima Travel acts only as an agent for the owners, contractors and suppliers provided and assumes no responsibility for the loss or damage to baggage or property or for any injury, illness or death or for any damages or claims whatsoever caused arising directly or indirectly from accidents, loss or damage to person or property, delays, transport failure, strikes, wars and uprisings or acts of God etc. over which Maxima Travel has no control.
Procedures for Lodging Complaints or Claims
At Maxima Travel, we are committed to ensuring that we deal with complaints effectively and efficiently. Should the customer not be satisfied with any aspect of their arrangements they must immediately inform the National Escort or local guide who will endeavour to resolve the issue at the time. If this is not possible and you wish to lodge a complaint or claim this must be done in writing to Maxima Travel in Canada within 30 days of the date of the completion of your Maxima Travel arrangements. Relevant receipts and substantiating evidence must be attached to the letter of claim.
Limitation of Liability
Liability, if any, shall never exceed the amount actually paid to Maxima Travel.
Airlines
Airlines do not by virtue of their endorsement represent themselves either as contracting with any purchaser of a holiday from Maxima Travel or as having any legal relationship with such a purchaser. Frequent flyer miles may not be accrued on packaged fares.
Addresses
By providing email and postal addresses on the Reservation Form, you have agreed to receive correspondence from Maxima Travel which may contain marketing, specials and promotional material.
Brochure Validity
Tour itineraries and prices in the brochure/on the website are accurate at the time of publishing and prices are based on exchange rates as of December of the previous year. Once a customer has paid in full, the price of the tour is guaranteed, subject to any tax changes or levies imposed by any government or their agencies or any airline. The prices for tours in the following year are subject to change without notice. Maxima Travel reserves the right to make alterations to itineraries, departure dates and prices due to circumstances beyond their control.
Agent Responsibilities
It is the travel agents' responsibility to ensure that all invoice and itinerary details and documentation issued by Maxima Travel are correct and that the customer is aware of amendment and cancellation conditions and other clauses in the Booking Conditions.
Errorneous Pricing
We reserve the right not to honour any published prices that Maxima Travel determine were erroneous due to printing, electronic or clerical error.